PatientPad® Support

Frequently Asked Questions

How do I turn my PatientPad® on and off?
To turn on your PatientPad

  • Press and hold the Power Button on the bottom right side of the PatientPad.
    – You will see a white Apple logo appear on the screen.
    white apple logo– If you see “Slide to Unlock”, or “Slide to Power Off” appear on the screen, your iPad is currently on, but in sleep mode.
    – To get to the PatientPad app, press “Cancel” or just slide the arrow from left to right to unlock and enter the Passcode.

To turn off your PatientPad
  • Press and hold the Power Button on the bottom right side of the PatientPad for 5 seconds.
    – A red arrow that says “Slide to Power Off” will appear at the top of your screen.
    apple slide to power off– Slide the red arrow from left to right.
    – You will see the screen power down, and a small swirling circle for only a second or two signifying the PatientPad is turning off.

The screen on my PatientPad® is black. Is it asleep, turned off, or is the battery dead?

To see if your PatientPad is powered on or off, press the Power Button on the bottom right side of the PatientPad.
  • If you see “Slide to Unlock” at the bottom of your screen, your PatientPad is asleep with the screen powered off.
    – To unlock the PatientPad slide the arrow from left to right to and enter the Passcode.
    – If you do not know the Passcode call PatientPad Support.
    ipad slide to unlock
  • If nothing happens, press and hold the power button for 5 seconds.
    – If you see a white Apple logo, your PatientPad was turned off, the white Apple logo signifies your PatientPad is powering on.
    white apple logo
    – If you see a red battery symbol, this means your PatientPad battery is dead. Place your PatientPad in the dock for charging.
    ipad dead battery

How do I know if my PatientPad® is connected to the internet?

For the PatientPad to function, each PatientPad must be connected to your wireless internet network.

With your PatientPad turned on, in the very top left corner of the PatientPad screen there is some small white text that says “iPad.” Immediately to the right of that text there should be a symbol with up to 3 arcs or wifi bars.

ipad wifi

This symbol signifies that your PatientPad is connected to the internet. This symbol also shows the signal strength of the wireless connection your iPad is recieving, the more wifi bars, the stronger the signal and better the connection.

If you do not see this icon, your PatientPad is not connected to your office’s wireless internet.

How do I print from my PatientPad?

You need either a compatible printer, an adapater or software. Below are some recommeded solutions.

Compatible Printers

    • EPSON XP-400 Cost $99.95 Tested and recommended by Digital Assent




How do I add another user to access the PatientPad® Online Office?

  1. Navigate to the PatientPad Online Office
  2. Log in with your credentials
  3. Select “Manage Users” Note: You must be have the User Manager or Administrator role to see this navigation item.
  4. Select “Add New User” (Upper right)
  5. Enter the new users Name, Email, Password, and permissions (password must be a minimum of 6 characters)
  6. Press “Save”

Still need help? Contact us, we would love to hear from you

Phone: +1 (877) 850-5129